Email Credits FAQ

Email Credits Explained

If you’re here, chances are you’re on our Free Plan, which includes a limited number of Email Credits.

👉 Want unlimited newsletters (plus tons of other features)? Check out one of our Premium Plans!

What Are Email Credits?

• When you use Smore’s Share with Email tool, each recipient = 1 Email Credit. Example: Sending to 100 people = 100 credits.
• Free Plan users get 3000 Email Credits per month.
• Premium Plans include unlimited newsletters and higher monthly email limits (based on the plan).

Plan Email Credit Breakdown

New Free Plan

• 3000 credits/month

Business Plans

• Basic: 10,000 credits/month
• Professional: 30,000 credits/month
• Business: 65,000 credits/month

Educator Plans

• Educator Basic: 5,000 credits/month
• Educator Pro: 15,000 credits/month
• Educator Premium: 30,000 credits/month
• Educator Elite: 150,000 credits/month
• Smore for Teams: 150,000+ credits/month for the entire team

⚠️ Keep in mind: If your contact list is larger than your email credit allowance, you won’t be able to send to everyone. Example: On Educator Basic (5,000 credits), if you have 5,100 contacts, you can only email up to 5,000 recipients that month.

FAQs

Q: If I delete a newsletter, do I get the credit back?

A: No. Deleted newsletters still count toward your limit.

Q: Can I send multiple newsletters to the same audience in a month?

A: Depends on your credits!

Example: With Educator Basic (5,000 credits), if you have 5,000 contacts, you can only send one newsletter per month to the entire list.

Q: Do unused Email Credits roll over?

A: No, they reset each month.

Q: When do Email Credits replenish?

A: Email Credits replenish on the last day of the month, for the upcoming month.

Example: Your November Credits will replenish on October 31st. 

Q: If I email a listserv, how many Email Credits does it use?

A: Only 1 credit. However, if a single recipient unsubscribes, the entire listserv will be unsubscribed.