Billing FAQs

Have questions about billing? Here are a few common ones that might help.

1. What happens if my payment fails?

Smore will attempt to charge your card up to 4 times after a failed payment. If your payment fails after the fourth attempt during auto-renewal, your account will be downgraded to a Free Plan. At any time, you can update your credit card and re-upgrade your account; your newsletters and data will remain intact.

2. How do I update my credit card if my payment didn’t go through?

1. Go to www.smore.com and log in to your account. 
2. Hover over Account in the top toolbar and click Account & Billing. 
3. Under Billing Information, click Manage Billing. 
4. In the pop-up window, under Payment Method, select Add payment method and enter your new card details. 
5. Click Add to save your changes.

👉 View the full guide to updating your credit card.

3. Why did a charge process on my expired card?

If a charge is processed on an expired card, it’s because your bank recognizes it as a recurring payment due to our Terms of Service agreement. This means that, at your bank’s discretion, the charge can still be processed on your new card since it’s connected to the same bank account as your original card. For more information, we recommend contacting your bank directly.

4. Does Smore allow mid-cycle upgrades or downgrades?

• You cannot downgrade mid-billing cycle. The change will take effect at the start of your next billing period. 
• You can upgrade at any time. When upgrading mid-cycle, you’ll be charged a prorated amount based on the remaining time in your current billing period.

4. Do I receive a refund if I switch from an individual Educator plan to a Smore for Teams plan?

Smore offers refunds for recent auto-renewals when joining a Smore for Teams plan, if:

• The auto-renewal occurred within 30 days of joining the Teams plan.

If more than 30 days have passed since your renewal, you’re not eligible for a refund. Once joined, the Smore for Teams plan takes over billing for your account.

5. Can I remove my credit card from the account?

A credit card cannot be removed from an account with an active billing period. However, you have two options: 

• Option 1 – Canceling Automatic Renewal:
  You can cancel the account's automatic renewal. Once the current billing period ends, the account will automatically be downgraded to the free plan. If you wish to continue using the paid plan after that time, you'll need to update the credit card on file and re-upgrade the account. To learn how to cancel your automatic renewal, please click here.
• Option 2 – Updating the Credit Card on File:
  You can update the credit card associated with the account. This will allow the current plan to continue without interruption, and the new card will be charged automatically at the end of the billing period. After adding the new card, you can remove the existing one. To learn more about changing the card on file, please click here.